Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help.hominusdenim@gmail.com.

If your return is accepted, you will need to send your return at your expense , as well as instructions on how and where to send your package at your expense first, and send us proof of deposit and invoice. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help.hominusdenim@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. We don’t refund or exchange any product that is sent on the right size and that don’t fit you. Most of our products run small. as we advise on each product page to take a size higher than your usual.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

The refund takes the form of a reduction code with a value equal to that of the returned products valid on all of our products for 48 hours.

CANCELLATION OF ORDER BEFORE SHIPPING

In accordance with articles L. 216-1 et seq. of the Consumer Code, the Customer has, subject to article 8.2, the possibility of canceling his Order by sending this request by email or via the contact tab. No cancellation is possible in the event of a delay due to an address error attributable to the Customer or if the package is being transported to the customer's address. If the conditions are respected and in the event of cancellation, the Company is required to reimburse all sums paid (including delivery costs) by the Customer no later than 14 (fourteen) days following the date on which the Company receives the Customer's request notifying it of the cancellation.

“NON RECEIPT” OF THE ORDER

In order to avoid abuse, Hominus Denim has access to complete delivery details of its packages. Consequently, Hominus Denim reserves the right to refuse reimbursement requests for the reason “package not received” if the carrier indicates that the package has been delivered to the Customer. In order to trigger an investigation with the La Poste and Colissimo services, Hominus Denim will ask you for a copy of both sides of your identity document as well as a sworn declaration confirming the non-receipt of your package.